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Front Desk Training Guide

This course provides you with all the training you need to be successful in your career as a Front Desk Agent. Use this course as a resource throughout your day or jump in for a refresher at any time.

Your Curriculum


  Introduction to the Modera Standard of Care
Available in days
days after you enroll
  • Welcome
  • Mission and Vision
  • Our Core Values
  • Meet your Modera Family
  • Communication Skills for Relationship Building
  Standard Operating Procedures for Front Desk workflow
Available in days
days after you enroll
  • Creating a Welcoming Environment
  • Opening and Closing Procedures
  • Insurance Verification
  • Billing and Collections Policies (3:58)
  • The Patient Journey at Modera
  • HIPAA Compliance
  Patient Interactions for Relationship Building
Available in days
days after you enroll
  • How We Schedule Patients
  • Response Times
  • Communication
  • Communication within HIPAA Compliance
  • Alle Points Outreach (5:19)
  • Payment Plan Outreach
  • Hospitality
  • New Patient Outreach Pre-Visit
  • New Patient Outreach Post-Visit
  Programs at Modera
Available in days
days after you enroll
  • Modera Plus
  • Chronic Care Management
  • Bright, Tight and Smooth Membership
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