Modera Plus | Modera Academy

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Front Desk Agent Training

Introduction to the Modera Standard of Care

Welcome
Mission and Vision
Our Core Values
Meet your Modera Family
Communication Skills for Relationship Building

Standard Operating Procedures for Front Desk workflow

Creating a Welcoming Environment
Opening and Closing Procedures
Insurance Verification
Billing and Collections Policies (3:58)
The Patient Journey at Modera
HIPAA Compliance

Patient Interactions for Relationship Building

How We Schedule Patients
Response Times
Communication
Communication within HIPAA Compliance
Alle Points Outreach (5:19)
Payment Plan Outreach
Hospitality
New Patient Outreach Pre-Visit
New Patient Outreach Post-Visit

Programs at Modera

Modera Plus
Chronic Care Management
Bright, Tight and Smooth Membership

Teach online with

Modera Plus

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